Georgia Libraries for Accessible Statewide Services (GLASS) Code of Conduct

GLASS libraries provide services in regional offices located in public libraries across Georgia.  Each GLASS library serves its patrons in accordance to the patron service standards of that area library.  Likewise, all GLASS patrons are expected to abide by the Code of Conduct established by the host library. In absence of a Code of Conduct of a host library, GLASS patrons are expected to refrain from the following behaviors while in the library:

  • Verbally or physically threatening or harassing other patrons, volunteers, or staff.
  • Disobeying the reasonable direction of a library staff member and/or library security officer.
  • Damaging, altering, stealing, or using Library property inappropriately.
  • Fighting or challenging to fight, running, pushing, shoving, or throwing objects of any kind.
  • Making loud disruptive noises of any kind.
  • Entering or being in the Library barefoot and/or without a shirt.
  • Bringing skateboards, bicycles, or scooters inside Library facilities.
  • Blocking aisles, entrances, or exits or in any manner impeding access to public areas.
  • Engaging in any form of sexual misconduct, including exposure, offensive touching, or sexual harassment of other patrons, volunteers or staff.
  • Misusing restrooms.
  • Neglecting to provide proper supervision of children.
  • Engaging in any activity in violation of Federal, State, local or other applicable law, or Library policy.
  • Being under the influence of alcohol or illegal drugs, or selling, using, or possessing alcohol, illegal drugs, or drug paraphernalia.

Any of the above described behaviors, or infractions included in the host library’s Code of Conduct, may result in a patron being asked to leave the library.  In the event that a patron is asked to leave the GLASS library, that patron will be subject to the rules in effect at the host library.  Patrons who repeatedly violate the established Code of Conduct may be suspended from the library as defined by the local library or by the GLASS library itself.  Suspension from visiting a library does not necessarily suspend a customer from using telephone or online delivery of National Library Service for the Blind and Physically Handicapped (NLS) resources.  If a patron’s abuse involves misuse of library resources or verbal abuse of telephone staff, that patron’s name will be referred to NLS and options for providing services discussed.  Any appeal for re-instatement of library visitation privileges will be based on policies in effect for the host library.

Reviewed July 2015